AV Engineer
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
AV Engineer is responsible for the installation, maintenance, and troubleshooting of audio-visual equipment and systems. Their role is critical in ensuring that AV systems function seamlessly for various applications.
What you’ll do as the [AV Engineer]:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Lead the setup, operation, and support of all AV and immersive systems for client visits to the CBC, executive briefings, live events & Townhalls.
- Serve as the primary technical point of contact for AV-related queries, delivering polished, proactive, and professional support to clients, facilitators, and employees.
- Provide Av Support to employees/clients, visitors during training sessions/meetings in Training rooms.
- Confident and poise in front of clients and visitors, ensuring a consistently outstanding customer experience.
- Coordinate with specialist vendors and service providers for advanced troubleshooting & solutions/hardware break fix issues.
- Operate, maintain, and troubleshoot a wide range of AV technologies, including LED video walls, interactive touch displays, projectors, sound systems, digital signage, Apple TVs, Miracast etc.
- Provide support for employees with Teams call setup, connectivity, and troubleshooting in conference rooms and board rooms.
- Perform regular AV system checks, preventive maintenance, and basic repairs to ensure optimal performance and reliability.
- Liaise and coordinate with external AV vendors, technology partners, the backend Voice teams for advanced troubleshooting, warranty support, upgrades, new installations, continuous improvement initiatives, and to ensure timely, high-quality service delivery and seamless integration of new technologies.
- Maintain accurate records of AV system configurations, cabling, and maintenance activities on Service Now.
- Coordinate with internal asset managers to provide essential data related to EOL AV systems and assist them with hardware disposal.
- Ensuring compliance with safety and operational standards.
What you will bring to the team:
- Experience - 2-6 Years
- Education Qualification - Diploma/B Tech or similar.
- Self‑motivated, smart and professional approach, along with strong communication skills and a confident presence.
- Hands-on expertise in Audio DSP programming, automation control, and comprehensive knowledge of preparing Bills of Materials (BOMs).
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Zones offers a comprehensive Benefits package.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.